Terms of Service

1. Acceptance of Terms

By accessing or using the NexaCore Solutions website (the "Site") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services. NexaCore Solutions reserves the right to update these Terms at any time, with changes effective upon posting to the Site.

2. Services

• Custom software and web application development.
• AI agent design and automation workflows.
• CRM implementation and customisation.
• Cybersecurity assessments and solutions.
• Technology consulting and project management.
• The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work or Service Agreement signed by both parties.

3. Use of the Website

• You may use the Site for lawful purposes only.
• You must not use the Site in any way that violates applicable laws or regulations.
• You must not attempt to gain unauthorised access to any part of the Site or its infrastructure.
• You must not transmit any unsolicited or unauthorised advertising or promotional material.
• We reserve the right to restrict or terminate access to the Site for any user who violates these Terms.

4. Intellectual Property

All content on this Site — including text, graphics, logos, icons, and code — is the property of NexaCore Solutions and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from any Site content without our prior written consent. Upon full payment for a project, clients receive the agreed intellectual property rights as specified in their service contract.

5. Client Responsibilities

• Provide accurate and complete project requirements in a timely manner.
• Review and approve deliverables within agreed timelines.
• Ensure you have the right to use any materials, content, or third-party assets you provide to us.
• Maintain the confidentiality of any access credentials we provide during a project.
• Delays caused by late feedback or incomplete information may affect project timelines and costs.

6. Payment Terms

• Payment terms are specified in each individual service agreement.
• Invoices are due within the period stated on the invoice unless otherwise agreed in writing.
• Late payments may incur interest charges as stated in the service agreement.
• We reserve the right to suspend work on a project if invoices remain unpaid beyond the due date.
• All prices are exclusive of applicable taxes unless stated otherwise.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of an engagement. This obligation survives the termination of any service agreement. NexaCore Solutions will not disclose client project details to third parties without prior written consent, except as required by law.

8. Limitation of Liability

To the fullest extent permitted by applicable law, NexaCore Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our total liability for any claim arising out of a service engagement shall not exceed the total fees paid by you for the specific service giving rise to the claim.

9. Warranties and Disclaimers

• The Site and its content are provided "as is" without warranties of any kind, either express or implied.
• NexaCore Solutions does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
• We warrant that services will be performed with reasonable skill and care in accordance with the agreed specification.
• We do not guarantee specific business outcomes (e.g. revenue growth, conversion rates) resulting from our work.

10. Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Termination

Either party may terminate a service engagement as specified in the relevant service agreement. We reserve the right to terminate access to the Site or refuse service to any party at our discretion. Upon termination, all outstanding invoices become immediately due.

12. Governing Law

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction where NexaCore Solutions operates. For clients in the United Kingdom, applicable UK consumer protection laws apply where relevant. Any disputes shall first be attempted to be resolved through good-faith negotiation before pursuing formal legal proceedings.

13. Contact Us

For any questions regarding these Terms of Service, please contact us at: hello@nexa-coresolutions.com