Unified POS & Kitchen Platform for 14-Location ParisianBistro Group
A unified POS, kitchen display, and online ordering platform for a 14-location Parisian bistro collection — cutting order errors by 71% and growing direct delivery revenue 4.3×.
BISTROT LUMIÈRE
Cuisine Principale · Paris 11ᵉ
Steak Frites
⚠ Medium rare
Moules Marinières
Soupe à l'Oignon
Confit de Canard
⚠ Sans sel
Ratatouille
⚠ Vegan
Croque Monsieur
⚠ Extra cheese
Salade Niçoise
Coq au Vin
Tarte Tatin
⚠ À emporter
12
Open tickets
11m
Avg cook
0
Errors today
+28%
Site throughput
Delivery
4.3× revenue
Order errors
−71%
4.3× growth
Direct Delivery Revenue
−71%
Order Errors
14
Locations Unified
The Challenge
A beloved Parisian bistro group ran 14 locations on a patchwork of five different POS systems, three delivery aggregators, and a website that couldn't talk to any of them. Rush-hour kitchens were chaos — mismatched tickets, duplicate orders, missed modifiers. Uber Eats and Deliveroo were eating 28-34% of every delivered order. The group was profitable but bleeding at the margins.
Our Solution
We built a unified platform covering front-of-house POS, kitchen display systems (KDS), direct online ordering, aggregator sync (Uber Eats, Deliveroo, Just Eat), and a built-in loyalty program. Real-time menu and inventory sync across all 14 locations, course-timed kitchen tickets, integrated Stripe Terminal and SumUp, and a loyalty system that only rewards direct orders.
What we delivered
Order errors cut 71% with unified ticketing and kitchen display
Direct-channel delivery revenue grew 4.3× in the first 6 months
All 14 bistros rolled out in under 6 weeks with staff trained in-house
Kitchen throughput up 28% during peak service, same headcount
“For the first time in ten years, all fourteen kitchens run the same way. We grew delivery without losing our identity — or our margins.”
Group Operations Director
Parisian Bistro Group
Built with modern tools
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