Telehealth Platform Scaled to 42,000 PatientsAcross Canada
A PHIPA/PIPEDA-compliant telehealth platform connecting 42,000 patients with 280 doctors — processing 8,400 video consults per month with a 7-minute average wait time.
Queue · 3
waiting 2m
waiting 5m
waiting 9m
J. Morales · ID #8421
Vitals
Rx · Draft
Amoxicillin
500mg · 7d · TID
→ Shoppers Drug Mart
284
Consults today
7 min
Avg wait
99.99%
Uptime
Patients
42,000+
Compliance
PHIPA · PIPEDA
8,400+
Video Consults / Month
7 min
Avg Wait Time
280
Licensed Doctors
The Challenge
A fast-growing Canadian virtual care provider had outgrown a Zoom + email stack that was neither PHIPA compliant nor scalable. Patient wait times had ballooned to 3 days, prescriptions were faxed by hand, and provincial billing required manual reconciliation. Without a purpose-built platform, regulators were going to shut them down within 90 days.
Our Solution
We built a production-grade telehealth platform with encrypted WebRTC video consults (LiveKit), an intelligent patient waiting room, e-prescribing integrated with Canadian pharmacy chains, PHI-encrypted patient records, and automated billing to OHIP, MSP, and AHCIP. SOC 2 + PHIPA + PIPEDA controls built in from day one, with field-level encryption and full audit trails.
What we delivered
Scaled from 400 to 8,400 video consults per month with zero downtime
Patient wait times cut from 3 days to under 7 minutes for virtual consults
280 doctors onboarded across Ontario, British Columbia, and Alberta
Passed PHIPA and PIPEDA compliance audits on the first attempt
“Our doctors spend more time with patients and less time on paperwork. The platform just works — and our compliance team finally sleeps at night.”
Clinical Director
Canadian Virtual Care Provider
Built with modern tools
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